Return Policy

At Murph, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

Proof of purchase (such as your order confirmation or receipt) is required.

Certain items, such as personalized products, gift cards, and final sale items, may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they arrive damaged, defective, or if you received the wrong item. Please contact us within 7 days of delivery if this happens.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue so we can resolve it promptly.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Murph will cover the return shipping costs where applicable.

For returns due to a change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Personalized or custom-made products

Items marked as "Final Sale"

Products that have been used or damaged after delivery

How to Request a Return

To start a return, please contact our customer support team with:

Your order number

The reason for your return

Photos (if the item is damaged or incorrect)

We'll provide you with the next steps once your request has been reviewed.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information listed on our website.

Thank you for shopping with Murph. We appreciate your business and are committed to making your shopping experience as smooth as possible.